Refund policy

At masoodstore.com.pk, we value your trust and ensure quality in every product. Due to the sensitive nature of medicines, returns and exchanges are limited and strictly monitored.


🔁 Return Eligibility

Returns are accepted only if:

  • The item is damaged, defective, or incorrect
  • Requested within 3 days of delivery
  • Product is unused, unopened, and in original packaging

🚫 Return & Refund Conditions

  • No refunds on medicines
  • Only product exchange allowed for same value
  • No cash or bank refund on returned medicines
  • You may place a new order using the same amount after approval

💳 Advance Payment Policy

  • Orders above PKR 10,000 require advance payment

🚫 Non-Returnable Items

  • Used/opened medicines
  • Items without original packaging
  • Returns after 5 days

📦 Return Shipping

  • Paid by customer unless item was incorrect or damaged
  • 📞 Need Help?

📧 info@masoodstore.com.pk
📞 0304 1113647

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