Refund policy

At masoodstore.com.pk, we value your trust and ensure quality in every product. Due to the sensitive nature of medicines, returns and exchanges are limited and strictly monitored.

🔁 Return Eligibility

Returns are accepted only if:

• The item is damaged, defective, or incorrect
• Requested within 3 days of delivery
• Product is unused, unopened, and in original packaging

🚫 Return & Refund Conditions

• No refunds on medicines
• Only product exchange allowed for same value
• No cash or bank refund on returned medicines
• You may place a new order using the same amount after approval

💳 Advance Payment Policy

• Orders above PKR 10,000 require advance payment

🚫 Non-Returnable Items

• Used/opened medicines
• Items without original packaging
• Returns after 5 days

📦 Return Shipping

• Paid by customer unless item was incorrect or damaged
• 📞 Need Help?

📧 info@masoodstore.com.pk
📞 0304 1113647